Shipping Policy for Schokcolade.com

Thank you for shopping at Schokcolade!
We take pride in delivering high-quality print-on-demand products made uniquely for every customer.
This Shipping Policy explains how orders are processed, produced, and shipped from our facilities to your doorstep.

By placing an order on https://schokcolade.com/, you agree to the terms below.

1. Order Processing Time

Each item you order is custom-made to order — we do not keep pre-made inventory.

  • Production Time: 3–7 business days (excluding weekends and holidays).

  • During peak seasons (e.g., Black Friday, Christmas, Valentine’s Day), production may take up to 10 business days due to higher demand.

Once your order is printed and packaged, you’ll receive an email with tracking information.

🕒 Example:
If you place an order on Monday, your package is typically shipped by Thursday or Friday of the same week.

2. Shipping Time Estimates

Delivery time depends on your destination country, shipping method, and local carrier performance.

Region Estimated Delivery Time
United States 7–15 business days
Canada 10–20 business days
Europe (UK, Germany, France, etc.) 10–20 business days
Australia & New Zealand 12–20 business days
Asia (Japan, Singapore, etc.) 10–18 business days
Rest of the World 15–25 business days

Please note that these are average estimates — actual delivery may vary depending on location, customs clearance, and local holidays.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery address

  • Product weight and size

  • Shipping method selected

We occasionally offer free shipping promotions, which will be displayed on the homepage or at checkout when applicable.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your tracking number

  • A tracking link to monitor the delivery progress

Tracking updates may take 24–48 hours to appear after shipment.

You can track your order anytime using the link provided in your confirmation email.

5. Shipping Carriers

We partner with reliable global carriers, including:

  • USPS, UPS, FedEx, DHL, and Asendia for North America and Europe

  • Local postal services for final delivery in your country

Carrier selection depends on your region and chosen delivery speed.

6. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by your local government.

  • These charges are not included in our product prices or shipping fees.

  • The customer is responsible for paying all customs-related charges upon delivery.

  • Schokcolade is not responsible for delays caused by customs clearance or refusal to pay import fees.

We recommend checking with your country’s customs office for potential charges before placing an order.

7. Address Accuracy

Please ensure your shipping address is accurate and complete before finalizing your order.
We are not responsible for delays, lost packages, or failed deliveries caused by:

  • Incorrect or incomplete addresses

  • Typographical errors

  • Changes made after shipment

If you realize you entered an incorrect address, contact us within 12 hours of placing the order at [email protected].

We will do our best to update it before production begins, but changes are not guaranteed.

8. Lost, Stolen, or Damaged Packages

While we partner with trusted carriers, unforeseen issues can occur.

a. Lost Packages

If your package shows “Delivered” but you haven’t received it:

  • Check with family members, neighbors, or building management.

  • Wait 48 hours as some carriers mark deliveries early.

  • If still not found, contact us at [email protected].

We’ll help you file a claim or offer a replacement (at our discretion).

b. Damaged Packages

If your item arrives damaged, please contact us within 7 days of delivery and include:

  • Photos of the damaged product and packaging

  • Your order number

We will review the case and provide a replacement or refund if approved.

9. Split Shipments

If your order contains multiple items, they may ship separately to ensure faster delivery.
You will receive a separate tracking number for each package.

This does not affect your total shipping cost — you only pay for shipping once per order.

10. Undeliverable or Returned Packages

If a package is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal to accept the package

We will contact you via email.
You may request a reshipment (additional shipping fee applies) or a partial refund (excluding original shipping costs).

11. Delays Beyond Our Control

Schokcolade is not responsible for delays caused by:

  • Customs inspections

  • Natural disasters or extreme weather

  • Global supply chain disruptions

  • Pandemic-related restrictions

We always aim to deliver your orders as soon as possible, but certain events are beyond our control.

12. Pre-Orders or Backorders

In rare cases, specific products may be marked as pre-order or backorder.
Estimated shipping times for these items will be clearly stated on the product page.

We will notify you by email if any unexpected delay occurs.

13. Shipping Restrictions

We currently do not ship to the following countries due to carrier limitations or sanctions:

  • North Korea

  • Iran

  • Cuba

  • Syria

  • Sudan

  • Crimea region of Ukraine

We apologize for any inconvenience.

14. Order Status and Support

You can check your order status or request assistance by emailing [email protected].
Please include your order number in all correspondence for faster support.

We typically respond within 24 hours (Monday – Friday).

15. Contact Information

For shipping-related inquiries, please contact us:

📧 Email: [email protected]
🌐 Website: https://schokcolade.com/
📅 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+7)

16. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our fulfillment partners, delivery rates, or operational processes.

All updates will be posted on this page with an updated “Last Updated” date.

Your continued use of the Site after any modification indicates your acceptance of the revised Shipping Policy.

17. Summary

At Schokcolade, our goal is to ensure every order reaches you safely and promptly — no matter where you are in the world.
We appreciate your patience and understanding as we craft each piece specially for you.

✨ Custom. Creative. Delivered with care. That’s Schokcolade.